Privacy Policy & Personal Data Protection
WingsGroup and VietWings Tourism Joint Stock Company are committed to safeguarding the confidentiality, integrity, and security of all personal data provided by individual travelers and corporate clients.
1. Purpose and Scope of Data Collection
WingsGroup and VietWings Tourism Joint Stock Company collect personal information strictly necessary for operational delivery, including traveler full names, passport details, dates of birth, nationality, dietary requirements, flight schedules, and emergency contacts. This data enables us to execute airline ticketing, hotel accommodation registration, visa issuance, and international travel insurance policies.
2. Legal Basis and Regulatory Compliance
All data collection and processing activities are conducted in strict compliance with the Vietnam Tourism Law, the Law on Cybersecurity, and Government Decree No. 13/2023/ND-CP on Personal Data Protection. For international travelers, we also adhere to international privacy guidelines concerning personal data transfers.
3. Data Retention and Security Safeguards
Traveler information is preserved in secured, encrypted database systems protected by multi-factor authentication and role-based access protocols. Personal documentation provided for visa processing is securely purged following the conclusion of travel services, unless statutory accounting or immigration regulations require specific retention periods.
4. Non-Disclosure & Third-Party Sharing Limits
WingsGroup enforces a strict non-disclosure policy: customer data is never sold, rented, leased, or commercialized to third parties. Information is disclosed solely to authorized service providers directly involved in fulfilling your journey (such as airlines, embassy consular departments, hotel properties, and licensed insurance underwriters).
5. Data Subject Rights & Contact Channels
Travelers possess complete legal rights to inspect, update, correct, restrict processing, or request the irrevocable deletion of their stored personal records. To exercise your privacy rights or lodge inquiries regarding data governance, please reach our Data Protection Officer at info@wingsgroup.vn or hotline (+84) 912 910 101.